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Where is my Order?

Check the status of your online order or cancel your order HERE

(Note: Orders can only be cancelled up to four hour after placed, if you cancel your order, all points earned will be taken off your AG Rewards account.)

You can have your package shipped directly to you.

  • If you're shipping to a US street address, we'll use UPS, USPS, or FedEx.
  • Delivery to a PO Box or an APO/FPO address will be by the US Postal Service via Priority Mail, though APO/FPO addresses may also go through the Military Postal Service (which will increase shipping time).
  • Merchandise orders of $1,000 or over will only be shipped to the billing address for the method of payment you choose.
  • You must sign for purchases of $1,000 or more regardless of any signature waiver on file with the carrier. Any order of $1000 or over needs an adult signature.

We'll send you an email - and a text if you choose that option - with your tracking number and estimated arrival date. Track your package on the ORDER STATUS page on or you can also use the tracking number on your carrier's website.

We've calculated the estimated arrival date for your purchase. The Estimated Arrival Date for each item will appear on the individual product information pages, in the Shopping Bag, throughout the Checkout process, and in the Order Confirmation.

However, there are some factors that may cause your estimated arrival date to change:
  • Delays in credit approval
  • Weather delays
  • Other shipping/vendor service disruptions
  • APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)
The Estimated Arrival Date DOES take the following into account:
  • Additional time needed for ring sizing
  • The time needed to create your personalized and special ordered items
  • Items shipping from different locations on different days*
  • Shipping method you selected in checkout**
*All merchandise orders may ship from different locations on different days.

**The Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Selecting alternate shipping methods may change the Estimated Arrival Date. You may also have multiple Estimated Arrival Dates within one order or several items.

We Offer the Following Delivery Options

Free USPS Shipping to Domestic U.S.A USPS First Class Mail FREE
UPS Ground 3-5 Business Days $9.95
UPS 2nd Business Day Air 2 Business Days $15.95
UPS Next Day Air Next Business Day $29.95
Saturday Delivery Saturday $32.95
FPO/APO/PO Box USPS Priority Mail $6.95