Hot & Tot Warranty
We give a 1 year warranty on all HOT & TOT watches. We care about our products and logically do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens so that you can claim the warranty. From a legal point of view, you are obliged to report this to us within two months of the defect becoming constant. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. The warranty does not apply to woodwork and glassware. Our products are made from natural, wooden materials that are more vulnerable than metal products. So always be extra careful with your wooden watch or sunglasses!
It can always happen that something does not go entirely as planned. We recommend that you first make your complaints known to us by emailing firstname.lastname@example.org. We will always work it out together, because we only want satisfied customers. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/ . From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.