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Help & FAQs

Our Help & FAQ section contains answers to some of the most common questions we receive. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance.


Return and Refund


What is AG&Me's return and refund policy?

AG&MeAlways.com's return policy is extended to ensure our customers complete satisfaction. You may return or exchange your merchandise within 60 days. Learn more about our return and refund policy. 

Can I return a special ordered item? 

Custom designed merchandise, rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Please see our return/exchange policy.


Guarantees and Service Plans

Do you offer any guarantees on your merchandise? 

AG Mens Jewelry's Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing authentic diamonds, rubies, sapphires or emeralds.

In addition, you may purchase the AG Men's Jewelry Lifetime Extended Service Plan. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. 

Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must ship your jewelry to AG Mens Jewelry for repairs under this plan. 


Contact Information

I would like to write a letter to your corporate offices. What address can I use? 

The address for our corporate headquarters is:
AG & Me, LLC
930 N. Martel Ave. Unit 106
Los Angeles, California 90046 


Online Orders   

Do I have the ability to cancel my AG&MeAlways.com order? 

Orders may be canceled up to approximately one hour after they are placed through the Order Status page on AG&MeAlways.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.


Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Access Granted Rewards account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase. The merchandise from a canceled or modified order may not be available for immediate re-purchase. You will not receive any Access Granted Reward points for items that you have canceled.

 

Am I able to make changes to my AG&MeAlways.com order after it has been placed?

Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with any necessary changes. If the "Modify" button is not available in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be modified.


Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Access Granted Rewards account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.
The merchandise from a canceled or modified order may not be available for immediate re-purchase. You will not receive any Access Granted Reward points for items that you have canceled.

 

Do you ship orders outside the United States?

Yes! We can ship your online orders worldwide. 

Note: All orders shipped outside of the United States are subject to additional fees to cover your "Duties & Taxes".


Ring Sizing and Engraving

Do all rings come in the same size or are there different sizes available? 

When you purchase a ring on AG&MeAlways.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size.

If you do not see your ring size listed for a ring you like, please contact AG & Me via our Chat to determine if a ring can be ordered in your size.

 

Do you offer engraving?

AG Men's Jewelry offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please refer to the engraving price option on any available product detail page that offers engraving options. 


Custom Design

Do you offer services to create custom jewelry that is "one of a kind"?

(Future Release) No we do not as of right now. However, we are currently working on developing an "Access Granted Design Vault" program that will allow you to create your very own custom jewelry using base style materials (sterling silver, stainless steel, & various gold types) within certain catagory styles (ex. Bracelets, Rings, and Necklaces).

 

How do I know a custom jewelry piece is right for me?

If you've searched jewelry stores and websites and still haven't found exactly what you're looking for, custom jewelry is an option to consider. Custom pieces are unlike any other and the design is used only once - what you create is truly original and unique to you (or someone special!). Your piece can also be the restoration or reimagining of a beloved family heirloom.

 

What are some ways I can customize jewelry?

Currently customization is limited to "Special Sizing" on select brands and products. Our future program will allow you to customize your jewelry in various ways. Future Customization options will include the jewelry type (ring, pendant, bracelet, and watches), the metal, diamonds or gemstones and the overall design of the piece including engravings.

 

Can I incorporate existing jewelry in my custom design? 

(Future Release) Currently No, but this will be an available option in our (Future Release) and at that time YES! Custom design will be a great way to refresh jewelry and heirloom items. Consider a redesign like shortening a necklace into a bracelet.

 

What materials are appropriate to bring with me to begin the custom design process? 

(Future Release) Share any inspiration you think would best describe your vision with us. This may include your own sketches, pictures from the internet, elements of other AG&Me pieces you like (such as a split shank, chain length and style, cuff versus bolo bracelet style, etc.), metal type and ideal diamonds or gemstones. Don't forget to share your budget and timeline!

 

How do I make a custom jewelry piece? 

(Future Release) Currently this is not available! Our future Access Granted program will be a virtual step by step program that will assist you in your design process.

  

What's the timeline on custom jewelry?

Custom jewelry is estimated to take about eight to ten weeks. The design process will fluctuate depending on how intricate the design is and the changes necessary to get the piece just right.

 

What's the average price of a custom piece? 

Customized jewelry can cost as little or as much as you like. Consider the prices of metal used, diamonds and/or gemstones and the intricacies of the design.

 

Can I see examples of what other customers have created? 

(Future Release) Yes once our program is released. You will be able to access previous customer designs saved in our Access Granted Design Vault. Just ask your Craftsman Keyholder for our design vault library during your appointment.

 

What custom jewelry can I make at AG Men's Jewelry? 

(Future Release) From rings and bracelets to pendants and chains, a Craftsman Keyholder at our Custom Access Granted Design Studio will work with you to create any piece of jewelry you're dreaming of.

 

Who will create my custom piece? 

Personal relationships are so important to us at AG&Me Always - especially for custom jewelry that will carry such an expression of love and care! You will work exclusively with one of our Craftsmen Keyholders from the initial design all the way through to the finished piece.

 

Which metals can I use in my custom jewelry? 

(Future Release) Your piece can include any metal that AG&Me Always has available such as white gold, yellow gold, sterling silver and more.

 

Can my design include gemstones?

(Future Release) Yes! You aren't limited to traditional diamonds in your custom piece! Popular gemstones include morganite, topaz, pink or white sapphire, garnet and others. We will be adding more detailed information in our future program release. 


Trade-In Policy

Do you have a trade-in policy?

AG&Me Always does not have or support any "Trade-In" policy. 


General Merchandise Information

Why do you measure jewelry in inches?

Inches is our standard unit of measurement for jewelry dimensions. To give you a better idea of your jewelry's dimensions:

1/8 inch is approximately 3MM
1/4 inch is approximately 6MM
1/2 inch is approximately 13MM
3/4 inch is approximately 19MM
1 inch is approximately 25MM
2 inches is approximately 50MM
3 inches is approximately 75MM

 

Do all rings come in the same size or are there different sizes available?

All of our rings are sized to what has been determined is an average finger size. When you purchase a ring on AG&MeAlways.com, you will be shown the size (or sizes) in which the ring is available. If your finger is a different size, you can request a "Special Sizing" of the ring in 0.5 increments. Learn more about ring sizing.

 

What determines the price of a diamond?

A diamond's value is determined by its carat weight, color, cut and clarity. For further information about diamonds please refer to the 4Cs Diamond Guide.

 

What determines the price of a setting fee?

A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond in the mounting.

 

What is the difference between white gold and platinum? 

White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.

 

What colored gemstones are considered precious? 

Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.

 

What is the difference between natural and lab-created stones? 

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.

LEARN MORE ABOUT LAB-CREATED STONES » 


Online Tax Calculation

How is sales tax calculated?

Final sales tax is calculated based on the shipping address zip code where the merchandise is being delivered. To get an estimated sales tax calculation, utilize the Estimated Sales Tax field located in the shopping bag. Please note: This is an estimated calculation and the amount may change depending upon on the location (zip code) of where the merchandise is being shipped.

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