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Returns & Exchanges

Returns & Exchanges

If you're not happy with your purchase, we want to make it right. You can return or exchange your item at AG Mens Jewelry for up to 60 days after purchase.

* We can handle your returns or exchanges at 

  • Watches not special-ordered and accessories can be returned if they're unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information to AG Mens Jewelry.
  • You can't return or exchange custom-designed merchandise, rings, special-ordered watches or any personalized engraved merchandise.

Preparing Your Return By Mail

To return a shipped item to AG Mens Jewelry, please follow these steps:


  • Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.
  • Include the packing slip and all original documents in the package.
  • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
  • Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx or USPS package delivery provider.
  • Your packing slip MUST accompany the return.
  • All returns will be inspected by our Quality Assurance team before we can process a refund.
  • We'll credit your original payment method, excluding delivery charges, within two weeks of receiving your return.
  • Mail your return to the following address:  930 N. Martel Ave. Unit 106 Los Angeles, CA. 90046 isn't responsible for merchandise that's not received or not returned in accordance with these terms.

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